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    Frequently Asked Questions

    Please read our FAQs before sending us a message.

    Do You Ship Worldwide?

    Yes, we ship worldwide with DHL Express Shipping.

    PLEASE NOTE: Depending on their national rules, some Countries may require additional documents for food products. Please make a local research about custom rules of your country before making an order.

    For example; MEXICO have strict rules about food products. Customers from Mexico should note that before making an order.

    Do You Ship Express?

    All the orders that you purchase from Grand Turkish Bazaar are shipped by Express Shipping without charging extra express shipping fee.

    What are the Estimate Delivery Times After Shipment?
    • UK: 1-2 days
    • Europe: 1-2 days
    • U.S. /Canada: 2-4 days
    • South America: 2-5 days
    • Rest of the World: 2-5 days
    What are the Shipping Fees?

    Shipping fee changes depending on your orders’ weight and the distance of your country.

    We calculate your shipping fee automaticly and inform you about the price at checkout page.

    Do You Provide Tracking Number?

    Yes, each order is shipped by DHL Express and we will inform your Tracking Number immediately after your order is shipped.

    Can I Cancel My Order?

    You can cancel your order in 24 hours. We are not able to cancel or change your order once it is shipped.
    If you would like to return your order please see our return policy.

    Can I Change My Delivery Address After I Ordered?

    We are unable to cancel or change any part of your order including the delivery address or payment method once your order is shipped.

    Shipping Charges

    Shipping charges will be added to your order and displayed in Checkout Page.
    Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country.
    During ‘Free Shipping’ your order will be shipped without a shipping fee.

    Taxes and Duties

    All applicable custom fees, taxes and duties are the sole responsibility of the customer.
    Custom authorities require that we state the value of your order directly on your package.
    It is at the sole discretion of custom agents to release your package.


    Turkey Office Details

    Email :

    Whatsapp : +905330559560 (Text Only)

    Address : Grand Turkish Bazaar E-Commerce Inc.

    Alemdar Mah. Prof. Kazim Gurkan Cad.

    No: 1 / 205 Kapalicarsi (Grand Bazaar)

    34110 Fatih, Istanbul / TURKEY


    USA Office Details

    Support Phone : +1 (307) 222-2882


    30 N Gould St, 4381

    Sheridan, WY 82801