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Frequently Asked Questions
Please read our FAQs before sending us a message.
Yes, we ship worldwide with DHL Express Shipping.
PLEASE NOTE: Depending on their national rules, some countries may require additional documents for food products. Please make local research about the customs and rules of your country before making an order.
For example; MEXICO has strict rules about food products. Customers from Mexico should note that before making an order.
All the orders that you purchase from Grand Turkish Bazaar are shipped by Express Shipping without charging an extra express shipping fee.
- UK: 1-2 business days
- Europe: 1-2 business days
- U.S. / Canada: 2-4 business days
- South America: 2-5 business days
- Rest of the World: 2-5 business days
Shipping fee changes depending on your order’s weight and the distance of your country.
We calculate your shipping fee automatically and inform you about the price at the checkout page.
Yes, each order is shipped by DHL Express, and we will inform your Tracking Number immediately after your order is shipped.
You can cancel your order in 24 hours. We are not able to cancel or change your order once it is shipped.
If you would like to return your order, please see our return policy.
We are unable to cancel or change any part of your order, including the delivery address or payment method once your order is shipped.
Shipping charges will be added to your order and displayed on the Checkout Page.
Shipping rates are not inclusive of import fees that could be charged when the package reaches your destination country.
During ‘Free Shipping’ your order will be shipped without a shipping fee.
All applicable custom fees, taxes, and duties are the sole responsibility of the customer.
Custom authorities require that we state the value of your order directly on your package.
It is at the sole discretion of custom agents to release your package.
Turkey Office Details
GRAND TURKISH BAZAAR
Alemdar Mah. Prof. Kazim Gurkan Cad. No: 1 / 210
Fatih, ISTANBUL 34110
USA Office Details
GRAND TURKISH BAZAAR
30 N Gould St, Suite 4381
Sheridan, WY 82801