Frequently Asked Questions (FAQ)

Do You Ship Worldwide?

Yes, we ship all order worldwide with express shipping services.

PLEASE NOTE: Depending on their national rules, some Countries may reject or require additional documents for food products.

Please make a local research about destination country’s custom rules before making an order.

For example; MEXICO, SPAIN or ITALY have strict rules about food products. Customers from these countries should consider that before making a food order.

Do You Ship Express?

All the orders that you purchase from Grand Turkish Bazaar are shipped by Express Shipping without charging extra express shipping fee.

What are the Estimate Delivery Times After Shipment?
  • UK: 1-2 business days
  • Europe: 1-2 business days
  • U.S. / Canada: 2-3 business days
  • South America: 2-4 business days
  • Rest of the World: 2-5 business days
What are the Shipping Fees?

Shipping fee changes depending on your order’s weight and the distance of your country.

We calculate your shipping fee automatically and inform you about the shipping price at checkout page before making payment.

Do You Provide Tracking Number?

Yes, we send you a tracking number and tracking link with each order. We inform you about every step of your order until delivery.

Can I Cancel My Order?

You can cancel your order in 3 hours after payment. We are not able to cancel or change your order once it is shipped.
If you would like to return your order please see our return policy.

Can I Change My Delivery Address After I Ordered?

You can change your shipping details until we make shipment. We are unable to cancel or change any part of your order including the delivery address or payment method once your order is shipped.

Shipping Charges

Shipping charges will be added to your order and displayed in Checkout Page.

Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country.

The prices shown on payment page are exclude VAT.

The customs tax differs between countries, according to each one’s policies.

You might be requested to pay customs tax when the delivery arrives.

During ‘Free Shipping’ your order will be shipped without a shipping fee.

Taxes and Duties

The prices shown on payment page are exclude VAT.

The customs tax differs between countries, according to each one’s policies.

You might be requested to pay customs tax when the delivery arrives.

All applicable custom fees, taxes and duties are the sole responsibility of the customer.

Custom authorities require that we state the value of your order directly on your package.

It is at the sole discretion of custom agents to release your package.

Grand Turkish Bazaar